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- Let your customer know your eta sms pdf#
- Let your customer know your eta sms driver#
- Let your customer know your eta sms windows#
Make sure that SMS settings are configured correctly to prevent SMS failure.
![let your customer know your eta sms let your customer know your eta sms](https://track-pod.zendesk.com/hc/article_attachments/4402352117266/mceclip0.png)
Let your customer know your eta sms driver#
Note, that SMS will be sent according to the option selected in the Mobile workflow settings described below (either automatically by the system, or manually by your driver at departure from a previous stop). Tick the box Use SMS notifications with Live Tracking and ETA, adjust the SMS text to your needs, and click Save. To send an SMS notification with a live tracking link and ETA move to tab SMS notifications.
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By following the link your client will be able to track the driver's location in real-time. Once a driver departs from the previous stop your customer receives an email with an ETA, a tracking link with the driver's contact info. You can insert any tag from the legend on the right in the email text to provide your customers with the most detailed information. To send a live tracking link and actual ETA en route to your customers by e-mail tick box Send e-mail notification to clients.Once you are done with setting up the Live tracking page you can move to one of the two tabs - Email notifications and SMS notifications. Note: by default, the company name, the email and the web page are populated into the fields but you can easily add them to provide the appropriate info. This info will be displayed to your customers.
Let your customer know your eta sms windows#
The time interval is set below in Set time windows for updated ETA.
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Let your customer know your eta sms pdf#
Displays the Download ePOD button- if you enable this option your customers will be able to download the ePOD PDF file right from the Live tracking page.Displays driver's name - you can leave your driver anonymous if this box is unticked.Displays the Call button- tick this box and your customers will be able to call the driver right from the Live tracking page.However you can prohibit changing order sequence in the mobile app in Track-POD Settings->Mobile workflow. Please note that changing order sequence by a driver in the mobile app will not affect information displayed to the client. Displays client’s place in line - tick this box if you want your customers to see their position in line.After the order has been completed the tracking page will be updated and your client will see order status, address, date&time, signature, and a photo taken by the driver. Displays signature and photos - tick this box if you want the customer's signature and order photos to be displayed in the tracking link window once the order delivery/collection has been completed.Prior to visiting a customer, a driver will tap the Notify button in the Track-POD Mobile App to send out a notification.įirst, let's configure the Live Tracking Page. You can also select ' Manually by driver at departure from previous stop' and thus set the task of notifying a customer on a driver. If ' Automatically at departure from previous stop' is selected notifications will be triggered automatically by the system once a driver leaves the previous customer/site. You can select and enable one of the two possible options for sending notifications with a live tracking link and actual ETA. Step 1: Go to Settings -> Mobile Workflow -> Client's Sites and select how the notifications shall be triggered. There are two steps required to set up Live tracking notifications with actual ETA en route. Let your customers know where their delivery is in real-time. With the Advanced, Advanced Plus, and Order subscription, you can set up Email and SMS notifications to your customers both by e-mail and SMS with predictive ETA a link to the Live Tracking page that will be used to track a driver's location on the map, contact a driver, follow the progress of the route.